1. Introduction

At IPearl Tech LTD, trading as Abergavenny Mobiles, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, visit our store, or interact with our website.

By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect different types of personal data, including:

A. Information You Provide to Us

• Personal Information: Name, phone number, email address, and postal address.
• Payment Information: Billing details (processed securely through third-party payment providers).
• Device Information: Details of your mobile phone or device when submitted for repair.
• Communication: Information you provide when contacting us for support or inquiries.

B. Information We Collect Automatically

When you visit our website or use our services, we may collect:

• Technical Data: IP address, browser type, device type, and operating system.
• Usage Data: Pages visited, time spent on the website, and interactions with our services.
• Cookies and Tracking Technologies: To improve user experience and track website activity (see Cookies Policy below).

C. Information from Third Parties

We may collect data from third-party services, such as:

• Payment providers for order verification and fraud prevention.
• Advertising partners to deliver personalised offers and marketing.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing – To process transactions, ship products, and send order confirmations.
• Repair Services – To manage device repairs, updates, and warranties.
• Customer Support – To provide assistance and respond to inquiries.
• Marketing & Promotions – To send promotional emails and special offers (if you opt-in).
• Security & Fraud Prevention – To detect and prevent fraud, unauthorised transactions, and cyber threats.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers – Third parties that assist with payments, delivery, and IT security.
• Legal Authorities – When required by law or to prevent fraud.
• Business Transfers – In the case of a business merger or sale.

5. Data Security

We take strict measures to protect your data, including:

• Encryption of sensitive information.
• Secure payment processing through trusted providers.
• Access controls to restrict unauthorised access to personal data.

6. Cookies Policy

Cookies help us improve user experience by tracking website behaviour. You can manage your cookie preferences through your browser settings.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data.
• Opt-out of marketing communications.
• Request a copy of the data we hold about you.

8. Contact Us

For any privacy-related concerns, contact us at:

Company Name: IPearl Tech LTD
Email: info@ipearltechsolutions.co.uk
Phone: 01873 852871
Address: 21 Market Street, Abergavenny, Wales, NP7 5SD